Terms of service
The short version: shops sell, customers buy, FairPlate provides the software in between for one flat 10% per order. Here is the slightly longer version.
For shops
- FairPlate charges a flat 10% of each completed order's total. There are no signup fees, monthly minimums, or placement charges. Stripe's standard card-processing fees apply to payments, as they would anywhere.
- You are the seller of record. Food safety, allergen accuracy, pricing and fulfilment are your responsibility; the platform gives you the tools to declare allergens and manage orders.
- Your menu, order history and customer list are yours. You can export your customer list at any time, and if you leave, you take it with you.
- Deliveries are made by your own riders. FairPlate provides tracking tools but is not a courier and does not employ delivery staff.
For customers
- Your contract for each order is with the shop you order from. Refunds and cancellations are handled by the shop through the platform, and paid orders that a shop rejects are refunded in full.
- Loyalty points, stamps and rewards are issued by the shop and have no cash value outside it.
The platform
- We aim for the service to be available at all times but do not guarantee uninterrupted operation. Orders confirmed by a shop remain valid regardless of platform availability.
- Accounts used fraudulently or abusively may be suspended.
- These terms are governed by the laws of England and Wales.