Your own ordering app. 10% per order, not 30%.

No, and you can’t break it, because we don’t touch it. Keep whatever you use for counter service. Online orders arrive on a board you open in a browser on any tablet, laptop or phone, with a sound when a new one lands, and you can print a kitchen ticket from it.

Being straight with you: that also means we don’t push online orders into your till’s end-of-day totals yet. If you need one set of figures, you’ll be adding ours to your till’s. Some rivals do integrate, and if that matters more to you than everything else here, say so and we’ll tell you honestly whether to use them instead.

They were never ours to lose. Every name, email and order sits in your account and you can export the lot to a spreadsheet whenever you like, including on your way out of the door. We don’t email your customers, we don’t advertise other shops to them, and we don’t rank you against the shop down the road.

That’s the whole difference. On a marketplace the customer belongs to the marketplace and is rented back to you.

An afternoon, and the menu is nearly all of it. There are four things: your shop details and hours, connecting Stripe so you get paid, your delivery area and fee, and typing in your menu. Loyalty and deals are optional and you can add them later.

If your menu is long, that’s the bit that takes real time. Send it over and we’ll put it in for you.

This is the real question, and most platforms answer it by selling you Google Ads. You don’t need ads. You need the customers already standing in your shop and already eating your food to find out you have a link.

A QR sticker on the counter and on every bag, one line from whoever’s on the till, and a reason to come back that only works on your own app. That’s most of it. We’ve written the whole thing down: how to move customers off the apps. It’s free and you don’t need us to use it.

No, and we’d tell you not to at first. They’re how strangers find you. Keep them for discovery, and move the regulars who already know your name onto your own app, where a £20 order costs you around £1.60 instead of £6.

Shops that try to switch overnight usually lose money for a month and go back. The regulars are the win.

You do, or your own driver does. We give the rider a live tracking link to share with the customer, but we don’t supply riders. If you don’t already deliver and don’t want to, collection and pre-orders work on their own and plenty of shops run it that way.

Export your customers and stop using it. No notice period, no minimum term, no cancellation fee, nothing to send back. We only earn when you sell, so a month where you sell nothing costs you nothing.

No monthly fee, no setup fee, no card-machine rental, and card processing is included in the rate rather than added to it. We take our cut of the food and drink only: never the delivery fee, never the tip.

The one bit of small print worth knowing is a 35p minimum per order, which is roughly what the card costs us. It only ever applies to very small orders.